Return policy

Effective Date: 20 October 2026 This return policy applies to all orders placed on EtherealBelleWear and complies with Australian Consumer Law and Stripe merchant requirements.

Return Window You may request a return within 30 calendar days from the date you receive your order. Return requests submitted after the 30-day window will not be accepted, except for rights granted by mandatory Australian consumer law.
Eligibility for Returns Items must be returned unused, unwashed, undamaged, with all original tags and packaging intact. Products with visible wear, stains, odours, alterations or missing tags cannot be accepted for return. The following items are non-returnable for hygiene reasons unless they arrive defective: intimates, swimwear.
Return Process Step 1: Submit a return request by emailing service@etherealbellewear.com with your order number, photos of the item, and your reason for return. Step 2: Wait for our team to review and approve your request. We will send you a return authorisation and return instructions. Do NOT send items back without prior authorisation. Unauthorised returns will be refused. Step 3: Ship the item back to our designated return address. Return shipping cost for sending goods back to our warehouse is the responsibility of the customer, unless the item arrived damaged, defective or we shipped the wrong product.
Refunds Once we receive, inspect and approve your returned item:

Refunds will be processed to your original payment method (Stripe card or other checkout method) within 5–10 business days.
Bank processing times vary, it may take additional days for funds to appear in your account.
Original shipping cost is non-refundable unless the return is our fault (wrong item, defective product). Since all orders qualify for free shipping, no shipping deduction will be applied for valid fault-based returns.

Damaged, Defective or Incorrect Items If you receive a damaged, defective, or incorrect item: please contact us within 7 days of delivery, attach clear photos of packaging and product defect. We will offer options including replacement, partial refund or full refund. We will cover the return shipping cost for verified faulty orders.
Exchanges We offer exchanges subject to stock availability. If the item you want to exchange for is out of stock, we will process a refund instead.
Sale Items Sale and discounted items are eligible for return under the same 30-day policy, unless clearly marked final sale on the product page. Final sale items cannot be returned or refunded unless defective.
Cancellation You may cancel your order before it is dispatched. Once the order has shipped, cancellation is not available and you will need to follow the return policy after receiving the parcel.