Shipping policy

Effective Date: 20 October 2026 Thank you for shopping at EtherealBelleWear. Below is our shipping information for all orders.

  1. Free Shipping Offer We provide complimentary free shipping on all orders, no minimum spend required. Free shipping applies to these destinations: All European countries, the United States, Hong Kong SAR, and Australia. We do not charge any shipping or handling fees for orders shipped to eligible regions.
  2. Processing Time All orders require 1–5 business days for processing before dispatch. Processing days exclude weekends and Australian public holidays. During peak seasons, sales or holiday periods, processing time may be extended slightly, and we will notify you via email if delays occur.
  3. Delivery Timeframes (Estimated only)
  • Australia: 5 – 12 business days after dispatch
  • United States: 7 – 18 business days after dispatch
  • All European Countries: 8 – 20 business days after dispatch
  • Hong Kong SAR: 4 – 10 business days after dispatch Estimated delivery times are not guaranteed and may be affected by customs inspection, local postal delays, weather, peak holiday volumes or courier disruptions.
  1. Customs, Duties & Import Taxes For international shipments outside Australia: Import duties, customs fees, VAT or local taxes may be charged by the destination country’s customs authority. These charges are the responsibility of the customer. We do not collect these taxes at checkout and cannot predict or control customs charges. Please check your local import regulations before ordering.
  2. Shipping Address You are responsible for entering a complete and accurate delivery address at checkout. We are not liable for lost packages caused by incorrect or incomplete addresses provided by you. If a parcel is returned to us due to invalid address, we may contact you for re-delivery instructions; re-shipping fees may apply.
  3. Tracking Once your order is dispatched, we will send you a shipping confirmation email with a tracking number and tracking link. You can monitor your parcel status via the tracking link. Some international carriers may have limited tracking updates once the parcel enters the destination country.
  4. Undeliverable, Lost or Stolen Parcels If tracking shows the parcel was marked delivered but you have not received it, please contact your local courier or postal service first, then reach out to our support team within 7 days of the delivered status. We will investigate the case with the courier. We reserve the right to require a proof of non-delivery document before approving a re-shipment or refund.
  5. Shipping Restrictions We reserve the right to suspend shipping to certain locations if courier service is unavailable, or if local import rules prohibit our goods. If your destination is not eligible for free shipping, we will notify you and cancel your order with a full refund.

Contact: service@etherealbellewear.com | +61 2 8072 5361